🐾 Shipping Policy

We appreciate your business and want your shopping experience to be smooth from checkout to delivery. This policy outlines our shipping practices so you know exactly what to expect when placing an order.

Shipping Options

  • Standard Shipping (USPS/Carrier Service): Reliable and cost-effective. Most U.S. orders arrive within 3–5 business days depending on location.

  • Package Protection – $1.10: Add package protection to your order to safeguard your purchase against loss or damage during transit, giving you extra peace of mind.

Order Processing

  • Orders are prepared and packed Monday through Friday, excluding holidays.

  • Allow 1–2 business days for processing before your order ships.

  • Orders placed after business hours, on weekends, or holidays will be processed the next business day.

Shipping Rates

  • Free Standard Shipping is available on all U.S. orders.

Delivery Timeframes

  • Estimated delivery dates are provided by the carrier and may vary due to weather, seasonal volume, or unforeseen service delays.

  • While we do our best to ensure timely delivery, exact arrival dates cannot be guaranteed.

Return Address: 12924 Pierce Street, Pacoima, CA 91331, USA

PO Boxes & Military Addresses

  • We ship to PO Boxes, APO, and FPO addresses.

  • Please ensure your address is entered correctly to prevent delays.

International Shipping

  • Currently available for select international destinations.

  • Shipping costs and delivery times vary by country.

  • International customers are responsible for customs duties, taxes, or additional fees required by their local government.

Tracking Information

  • After your package leaves our facility, you will receive a tracking number via email.

  • Track your shipment through the carrier’s website.

Lost or Damaged Packages

  • If your order arrives damaged or is delayed, contact us immediately.

  • We will assist you in filing a claim with the carrier and work toward a resolution.

Address Accuracy

  • Please confirm your shipping address at checkout.

  • We are not responsible for shipments delayed, lost, or returned due to incorrect or incomplete addresses.

Need Help?

For questions about shipping, tracking, or your order status, our customer care team is ready to assist:

📧 support@purrgizmo.com